The final step in the ITIL service design phase of the ITIL ITIL lifecycle is the design coordination process. A service can be successfully handed over to the ITIL transition stage with efficient and effective design coordination. This is covered in detail in ITIL online courses. This process aims to coordinate all service design activities, resources, and processes.
This post will discuss in detail this important process. This includes information about its goals, scope, subprocesses, and relevant definitions within ITIL. Sample questions about the process can be found in many ITIL foundation practice exams.
The design coordination process is designed to achieve the following goals:
This stage is responsible for all activities and processes related to the design of services. The service design stage involves many processes. These processes work together to create the final service design package. These processes can be completed using resources such as capital, people, technology and tools. Design coordination is used to coordinate and interact these processes in order to ensure efficient and effective service design management.
This process ensures consistency and effectiveness in design
Services IT new or modified
Information systems for service management
Definitions in the design coordination procedure
These ITIL acronyms and terms are used in ITIL design coordination for process outputs and inputs.
Service Design Package (SDP).
The Service Design Package expands upon the service level requirements. It also specifies the requirements from client’s perspective and explains how they are actually achieved from an organizational and technical standpoint.
Service Design Policy
The Service Design Policy provides guidelines on how to ensure that all design activities follow a consistent approach. The service design policy outlines which projects and changes must undergo formal service design, and who should be involved in service designing to ensure all relevant aspects are taken into consideration.
Design coordination process scope
The design coordination process includes new and modified services, as well as services that will be discontinued. As we’ve seen, service management doesn’t just include new or modified services. In the context of ITIL service management, services that are no longer provided to customers must be properly retired.
This process’ scope is determined based on the company’s organization. Every company has its own vision, strategy, and objectives. Each company will have a unique service design strategy, which will require changes to the service design processes. The scope of the design coordination process will vary depending on the organization.
The Design Coordination process includes support and assistance for the project or any changes. Each project or change will require the initation of a service design process. Design coordination is the process that coordinates the interactions between service design processes. This includes maintaining guidelines, recommendations and standards, budgets and models, as well as the maintenance of resources and capabilities for design activities and processes. It also involves the planning, prioritization, coordination, and management of Service Design resources. The design coordination process also includes planning and forecasting future resources.
Design coordination coordinates and manages all design processes and reviews. This also includes the review, measurement, and improvement of service designs.